How to contact South Wales Police

  • Here at South Wales Police we would like to ensure that our communities have the confidence to contact us if they have any concerns.

  • We have improved the number of ways you can contact South Wales Police If you are deaf, hard of hearing or have difficulty with speech.

  • I will outline the various ways for how to contact the police whether it is an emergency or non-emergency.

  • We have improved the number of ways you can contact South Wales Police If you are deaf, hard of hearing or have difficulty with speech.

  • The ways of contacting us depend on whether or not it is an emergency that requires immediate assistance.

In the case of an emergency

  • Contact 999 via text with basic information of that you require the Police, where you are and what is occurring.

  • A relay assistant (BT) will speak your SMS message to the 999 advisor, their reply will be sent back to you as an SMS message.
  • If you send another SMS text message the relay assistant will read it to the 999 advisor and send their reply back to you.

  • This national service has been designed specifically for individuals who are deaf, hard of hearing or have difficulty with speech.

  • Examples of incidents which should be reported immediately using this emergency 999 SMS system includes where someone’s life is at risk, when a crime is taking place, and where there are concerns for someone’s safety.

  • It is important that you become a registered user. You can register for this service by texting ‘register’ to 999. You will receive a reply text message with further instructions. For more information on how to register, please visit www.emergencysms.org.uk

In the case of a non-emergency

  • You can access the 101 non-emergency service via minicom and contact 01656 656980 or 18001 101
  • You can access the 101 non-emergency service using Relay UK - www.relayuk.bt.com – just download the app. It is simple to use, Relay UK helps deaf, speech-impaired, and hearing people talk to each other over the phone using the relay service. A Deaf or speech impaired person types, the relay assistant talks, hearing person listens at South Wales Police, hearing person talks, relay assistant types, Deaf or speech impaired persons reads.

  • If you want to contact South Wales Police by email in a non-emergency, please email publicservicecentre@south-wales.pnn.police.uk (monitored 24 hours).

  • Correspondence is welcome in a non-emergency by post. Any correspondence should be addressed to: South Wales Police Headquarters, Cowbridge Road, Bridgend, CF31 3SU.